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Service Type

All prices are ex GST

Normal Hours (7am - 7pm, Mon - Fri)

Initial Home Care Assessment

Undertaken by a Care Leader

No Charge

Health Professional Care


Home Respite Care


Minimum booking 2 hours

Respite long care bookings – Ring for a quote

Domestic Assistance & Home Help

Including meal preparation & “Tuck In” service


Qualified Personal Carers at Home

Showering, dressing, health care support


Social Support & Assisted Transport

Shopping assistance, wellness activities at home, ‘tea & chat’ visits


$1.02 per km

Overnight Sleep Over

From $295

Dependent on the complexity of care

Home Care Package

Care Management

Fortnightly charge

Fully managed by Prompt Care

Package management

Fortnightly charge

Level 1



Level 2



Level 3



Level 4



Valid March 2020 through to March 2021.

Click here for a printable version.

  • Charges quoted exclude GST and cover Monday to Friday
  • Provision of Private Services, outside of a Home Care Package, will incur 10% GST
  • External purchases are subject to an 8% handling fee
  • Reimbursement requests are subject to an 8% processing fee
  • After normal hours between 7pm to 7am, Mon to Fri incurs a 50% surcharge
  • Saturdays incur a 50% surcharge
  • Sundays and After Hours (7pm to 7am) on weekends incur a 100% surcharge. Public holidays incur a 150% surcharge.
  • Minimum service duration is 1 hour
  • Cancellations: when a service is cancelled with less than 24 hours prior notice, 100% of the shift fee will apply
  • A maximum package exit fee of $275 may apply