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Service Type

All prices are ex GST

Normal Hours (7am - 7pm, Mon - Fri)

Initial Home Care Assessment

Undertaken by a Care Leader

No Charge

Health Professional Care

$166 per hour

Home Respite Care

$76 per hour

Minimum 2 hours

Domestic Assistance & Home Help

Including meal preparation & “Tuck In” service

$76 per hour

Minimum 2 hours

Qualified Personal Carers at Home

Showering, dressing, health care support

$76 per hour

Minimum 2 hours

Social Support & Assisted Transport

Shopping assistance, wellness activities at home, ‘tea & chat’ visits

$76 per hour

Minimum 2 hours

$1.65 per km travelled

Overnight Sleep Over

From $437

Dependent on the complexity of care

Home Care Package

Care Management

Fortnightly charge

Fully managed by Prompt Care

Package management

Fortnightly charge

Level 1



Level 2



Level 3



Level 4



Effective July 2023

Click here for a printable version.

  • Charges quoted exclude GST and cover Monday to Friday
  • Provision of Private Services, outside of a Home Care Package, will incur 10% GST
  • Prices for External Services and Supplies are agreed to prior to purchase, and all inclusive of Prompt Care’s 8% handling fee
  • Reimbursement requests may be available with prior agreement
  • After normal hours between 7pm to 7am, Mon to Fri incurs a 50% surcharge
  • Saturdays incur a 50% surcharge
  • Sundays and After Hours (7pm to 7am) on weekends incur a 100% surcharge. Public holidays incur a 150% surcharge
  • Minimum service duration is 2 hours, but we can provide durations of less with a surcharge (1 hour surcharge $38, 1.5 hours surcharge $13)
  • Cancellations: when a service is cancelled with less than 24 hours prior notice, 100% of the shift fee will apply