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We’ve been there.
Every member of Prompt Care’s founding team has been through the aged care process with their parents, grandparents, aunts or uncles. We understand how difficult it can be to find the right support and make sense of the aged care system. That experience is why we started Prompt Care.
Support at Home
Have you been approved for services through the Support at Home program? Prompt Care would be pleased to help you arrange the care and services you need to remain safe, well and independent at home.
Our approach is different:
We provide specialist care and support for:
Call us on 1800 472 273 or email us at info@promptcare.com.au for more information or to arrange for one of our care professionals to visit you at home and discuss what you need.
Further information about the different types of care and support available from Prompt Care is provided below.
What is Support at Home?
Support at Home is the Australian Government program that provides coordinated care and services to help eligible older people remain independent, healthy and safe in their own homes.
Your aged care assessment identifies your care needs and goals. If you are approved for Support at Home, you will receive a support plan setting out the services you have been approved to receive. You may also receive an individual budget that can be used for approved services delivered in accordance with that plan.
Support at Home replaced the former Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025.
Read more on our Frequently Asked Questions page or visit the Australian Government’s My Aged Care Support at Home page.
I already receive Support at Home services. Can I move to Prompt Care?
If you or your family member already receives services through Support at Home, you can choose the registered provider that manages and delivers your care.
You may be able to ask your existing provider to arrange particular Prompt Care services on your behalf, or you may choose to move to Prompt Care as your Support at Home provider.
Please contact us if you would like to discuss your options. We can explain the transfer process, the services available in your area and how we would work with you to develop and deliver your support plan.
Can I bring my Mum or Dad home from residential aged care?
In some circumstances, care and support can be arranged to help a person return home or avoid entering residential aged care. What can be safely arranged will depend on the person’s assessed needs, home environment, available informal supports and approved services.
Call us on 1800 472 273 to discuss your circumstances and how we may be able to help.
Read our answers to more Frequently Asked Questions.
Support at Home Service Prices
Prompt Care believes in clear and transparent service pricing. Under Support at Home, care management is funded within each participant’s budget and is used to coordinate, monitor and review their care and services.
Depending on your circumstances and the types of services you receive, you may be required to make a participant contribution towards the cost of some services. Clinical services are fully funded by the Australian Government. My Aged Care or Services Australia will determine any contribution arrangements that apply to you.
See our Support at Home Schedule of Prices for the areas in which we currently provide services.
Free Information and Confidential Advice
Prompt Care is committed to providing professional support and confidential information to help older people access the services they need to remain at home.
We have a particular commitment to assisting people who may be missing out on care. Many older people and their families continue without support because they are unaware of the government-funded services for which they may be eligible or are unsure how to begin the assessment process.
Our Resource Centres are available to the whole community. They operate from friendly, accessible premises and provide information about aged care services, community programs and local supports.
You can ask us anything about aged care at home. If we do not know the answer, we will help you find the right information or organisation.
Care at home can provide a practical alternative to residential aged care. Our Resource Centres can also help people contact My Aged Care, the Australian Government’s entry point for government-funded aged care services.
We provide support to help older people and their carers understand the aged care system and connect with the services they need.
Call us on 1800 472 273 or email services@promptcare.com.au. You can speak confidentially with one of our community Nurses about what you need now and what you may need in the future.
They may recommend services, suggest ways to maintain your health and independence, and help arrange referrals based on the choices you make. You will have time to consider what you want and involve family members or other supporters if you choose.
You may be eligible for government-funded care that you do not currently receive. We can explain the available pathways and help connect you with My Aged Care or another appropriate service.
Our initial consultation is free and without obligation. Our aim is to help you make informed choices and remain safe and well at home. Supporting family carers is also an important part of this process.
Nursing and Palliative Care at Home
Our Nurses provide clinical care and health assessments and can work closely with your GP and other health professionals.
They can assist with medication management, wound care, diabetes management, continence care, clinical monitoring and follow-up care after a hospital admission. They may also work with your pharmacist to help ensure your medications are safely organised and understood.
Where appropriate, our Nurses can assist with referrals to medical specialists and other health professionals such as dietitians, podiatrists, physiotherapists, occupational therapists and social workers.
We can also provide nursing and personal support as part of a coordinated palliative care plan, working with your GP, specialist palliative care service and family.
Personal Care at Home
Our Care Partners are qualified care workers who receive regular support, supervision and continuing education from our health professionals. Many have undertaken additional training in dementia care and supporting people with complex needs.
They can assist with showering, dressing, grooming, toileting, mobility and other daily personal care activities. They may also provide medication assistance, exercises or other care activities where these have been appropriately assessed, documented and delegated.
Home Respite Care – Giving Family Carers a Short Break
Our staff can stay with you at home while your family carer takes a break, attends an appointment or enjoys their own activities.
Respite may be arranged for a few hours, for a day or, where appropriate and available, overnight. During this time, we can provide agreed personal care, meal assistance, companionship and support with everyday activities.
Respite should be an enjoyable and reassuring experience. Our staff will talk with you about what you like doing, such as listening to music, reading, playing cards, watching a movie or spending time in the garden.
They may also accompany you on an outing, visit a friend or help you attend a local event or activity. Where you go and what you do will be guided by your preferences, support plan and assessed needs.
Help Around the House
We can arrange regular domestic assistance or one-off cleaning services where these are included in your approved support plan or arranged privately.
We can also help connect you with suitable providers for minor home maintenance and repairs. Tasks such as checking smoke alarms, changing light bulbs and installing minor safety equipment can make an important difference to your safety at home.
Minor home modifications, such as installing rails or ramps, may also be available under Support at Home where they have been assessed and approved.
Our Care Partners can assist with regular household activities such as vacuuming, cleaning, laundry and meal preparation. Wherever possible, they will work with you rather than simply doing everything for you, helping you maintain your skills, confidence and independence.
Where gardening, gutter cleaning, rubbish removal or other specialised work is required, we may be able to arrange a suitable external provider. Availability and funding will depend on your assessed needs, support plan and service arrangements.
Help with Shopping and Getting Out
Our Care Partners can accompany you when shopping, help you attend medical appointments or support you to participate in outings, events and community activities.
You may belong to a club, social group, place of worship or community organisation and need assistance to remain involved. We can help with transport, companionship, mobility assistance and personal care while you are out.
The support provided will be based on your goals, preferences, assessed needs and approved support plan.
Social Support – Home Visits and Outings
You may enjoy spending time with a home visitor who understands your language, cultural background, interests and preferences. We can arrange occasional visits or regular social support.
You may like to read together, listen to music, talk about old times, look at photographs, play cards or a board game, or spend time in the garden.
Specialised social support can also be arranged for people living with dementia. All care and support is tailored to the individual, including their interests, abilities, communication needs and stage or type of dementia.
Every person is different, and our services are designed to be flexible and responsive to what works best for each individual.
Home Visiting and Care Monitoring – Peace of Mind for Families
Home visiting and care monitoring services can be arranged according to individual needs. Trained and supported Care Partners can visit your family member regularly, provide social contact and report agreed information about how they are managing at home.
Our home visitors will be:
Home visits may be arranged weekly or more frequently where required. This service can be particularly useful when family members live some distance away or interstate.
Any information shared with family members or other representatives will be managed in accordance with the older person’s consent, privacy rights and agreed care arrangements.
Care Prompting
Many older people remain able to complete everyday activities independently but may benefit from encouragement, reassurance or reminders.
Our Care Partners can provide prompts for activities such as taking medication, showering, changing clothes, eating meals or completing agreed exercises.
Medication prompting or assistance can be provided where the medication has been appropriately organised and the required instructions, assessment and care documentation are in place.
Care prompting is arranged according to what works best for the individual and is documented in their support plan. With the person’s consent, we can also provide agreed updates to family members or representatives.
If our staff identify a change or concern, they will follow Prompt Care’s escalation processes and involve the participant, their representatives and relevant health professionals as appropriate.
Choice and Control under Support at Home
Support at Home is designed to give older people an active role in decisions about their care.
You can tell us about your goals, preferences, routines and cultural needs. You can be involved in choosing the types of approved services you receive, how those services are delivered and, wherever practicable, when they are provided.
Your services must remain consistent with your assessed needs, Notice of Decision, support plan, available budget and the Support at Home service list.
Prompt Care will work with you to develop your individual care arrangements, explain service prices and review your services as your circumstances or goals change.
Further information is available from the Australian Government’s My Aged Care Support at Home page.
Restorative Care Pathway
The Restorative Care Pathway is a short-term pathway within Support at Home. It is designed to help eligible older people maintain or regain skills, strength, confidence and independence.
People approved for this pathway receive a time-limited support plan and budget. Services are based on individual goals and may involve nursing, allied health, personal care, exercise, equipment or other supports.
Prompt Care can work with you and your health professionals to develop a goal-focused plan and coordinate services that support your independence.
Further information is available on the My Aged Care Restorative Care Pathway page.
Private Services
You do not need to receive government-funded aged care to purchase services from Prompt Care.
Private services may be suitable if you are waiting for an aged care assessment or funding decision, need additional services beyond those included in your support plan, or simply prefer to arrange and pay for care directly.
We can discuss your needs, explain available services and provide clear information about pricing before services begin.
Call us on 1800 472 273 or email services@promptcare.com.au to discuss private service arrangements.
Brokerage and Subcontracted Services
Where Prompt Care cannot deliver an approved service directly, we may arrange for another suitably qualified provider to deliver that service on our behalf.
Prompt Care works with a range of established care, health, allied health, equipment and home support providers across Australia.
Where another organisation delivers services under an arrangement with Prompt Care, we remain committed to ensuring that the service is appropriately coordinated and delivered in accordance with relevant aged care requirements, quality standards and the participant’s support plan.
To enquire about establishing a service agreement with Prompt Care, email corporate@promptcare.com.au.
Commonwealth Home Support Programme (CHSP)
The Commonwealth Home Support Programme provides entry-level services to help older people remain independent, safe and connected with their community.
Prompt Care delivers the following CHSP services in approved service areas:
Personal Care and Domestic Assistance
Personal care services provide assistance with activities such as showering, dressing, grooming and maintaining personal wellbeing at home.
Domestic assistance may include dishwashing, household cleaning, laundry and ironing.
Our services are delivered in your own home and are designed to help you remain as independent as possible.
What Home Nursing Provides
Home nursing is clinical care provided in your home by qualified Registered or Enrolled Nurses.
It may include medication support, wound care and dressing changes, clinical monitoring, continence support and follow-up care after you return home from hospital.
About Respite Care
Respite care supports both an older person and their family carer. It gives carers an opportunity to attend appointments, complete everyday activities or take a break from the demands of their caring role while ensuring the person they care for remains supported.
Our flexible respite services may be provided at home, during an outing or through a combination of both.
Respite is generally arranged in advance so that carers can plan regular and reliable breaks.
How is CHSP Funded?
CHSP services are subsidised by the Australian Government. You may be asked to make an affordable contribution towards the cost of your services.
Your ability to contribute will be considered, and you will not be denied a service solely because you cannot afford to pay the requested contribution.
Prompt Care believes in clear and transparent fees and will explain any applicable client contribution before services commence.
See our CHSP Schedule of Fees for the areas in which we currently provide services.
Get more information on Prompt Care. Talk with a friendly team member now.
