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At Prompt Care, we believe older Australians should have the opportunity to remain living in their own homes and local communities for as long as it is safe and appropriate for them to do so.
Many older people need nursing, personal care, dementia support or assistance with everyday activities but would prefer not to move into residential aged care. With the right combination of professional care, family support, equipment and community services, remaining at home can be a practical and sustainable option.
Prompt Care was established in 2012 to improve access to care for older people and their families, particularly in communities where reliable home care can be difficult to find.
Our team brings together experience from nursing, allied health, community care, service coordination and technology. We have been actively involved in helping older people remain safe, healthy and connected at home for many years.
Our services are shaped by each person’s assessed needs, goals, preferences and circumstances. We work with participants and their families to develop practical care arrangements that support independence while responding appropriately when needs change.
We have also developed technology that allows our care teams to record timely information following care visits. This supports communication, care monitoring and appropriate follow-up by Care Leaders and other members of the care team.
Prompt Care provides aged care and support services through the Support at Home program, the Commonwealth Home Support Programme and private service arrangements in selected areas of Tasmania, Victoria, NSW, ACT and South Australia.
We have particular experience supporting people with complex care needs, including people living with dementia, people requiring nursing care and people who need services outside ordinary weekday hours.
Depending on the person’s assessed needs, approved services and local availability, care may include evening, weekend, overnight or palliative support in the home.
Our approach brings together care and support services around the individual. Wherever possible, we aim to establish a regular team of workers who understand the person’s preferences, routines, health needs and home environment.
This continuity helps build trust between the older person, their family and the people providing their care. It also supports early identification of changes in health, mobility, nutrition, medication management or general wellbeing.
Our services are delivered by local care teams that may include Nurses, Care Leaders, Care Partners and other health or allied health professionals.
Care Leaders help coordinate services, communicate with participants and families, review changing needs and work with other health professionals where appropriate. Care Partners provide practical care and support in the home and community.
We use care monitoring and reporting systems to help our teams identify and respond to significant changes. Where the participant has provided consent, relevant updates may also be shared with family members, representatives and other health professionals involved in their care.
Our aim is to provide care that is personal, dependable and responsive while helping each person maintain as much independence and connection with their community as possible.
Most new enquiries begin with a telephone conversation. This allows us to understand your circumstances, answer initial questions and determine whether Prompt Care provides the services you need in your area.
If you have been approved for Support at Home or CHSP services, it is helpful to have your My Aged Care referral information, Notice of Decision or support plan available when you call.
You do not need government-funded aged care approval to enquire about private services.
Call Prompt Care on 1800 472 273 or email services@promptcare.com.au to discuss your needs.
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