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COVID-19 Policy, Resources and Information for Clients


Message re COVID-19 safe practices. Published 15th March 2020.

We are here for you

For many of our clients and their families, this is understandably an anxious time. Health advice suggests that older Australians are commonly at higher risk if they catch COVID-19. At Prompt Care, we are working as hard as we can to ensure that we're best able to support our clients. This support is multi-faceted, and includes minimising as many risks as possible in service delivery, offering alternate support where clients opt to cancel regular services, as well as supporting clients mentally and emotionally. For further information on each of these supports, please see the information below.

Safety and Risk-Reduction in Service Delivery

The Prompt Care COVID-19 Working Group have established a COVID-19 Policy and Procedure to manage the risk to our clients and care partners.

Declaration and Quarantine

We have requested that all clients, Care Partners, and other staff submit a COVID-19 Declaration, which will inform us of any potential risks which may compromise community health. In this critical time, completion of a declaration is a condition of staff attending services.

Every declaration is reviewed by the Prompt Care COVID-19 Working Group, which considers information provided in each declaration to determine instances where community safety would be furthered by instituting a quarantine period for a Care Partner or other member of our community. During any quarantine period, we ask our Care Partners to self-isolate from all Prompt Care clients, staff and offices. This is a measure taken to ensure the safety and wellbeing of everyone in our community.

The Prompt Care COVID-19 Working Group will work on the advice of quarantined Care Partners to determine when it is safe for them to return to work. The same process is followed for Prompt Care's Resource Centre staff.

If you have not yet completed a Consumer COVID-19 Declaration, or if you need to update the information you provided, you can click the link below to do so:

Personal Protection Equipment (PPE)

PPE refers to anything used or worn to minimise risk to workers’ health and safety, including face masks, gloves, alcohol swabs, aprons etc. There are currently significant shortages of PPE around the world. Prompt Care continues to utilise multiple supply avenues to ensure all Care Partners have access to PPE when visiting clients. Please find the current status of our PPE stocks below:

These statuses will be updated regularly. Please phone 1800 472 273 if you would like further updates.

Infection Control

The most notable symptoms of COVID-19 include fever, coughing, sore throat and/or shortness of breath. If you exhibit any of these, please call your local medical clinic or the National Coronavirus Helpline (1800 020 080) and seek further advice over the phone. They will ask you a series of questions to determine if you may be at risk and provide advice.

The most effective strategies to prevent the spread of COVID-19 are: